Errors you may possibly encounter are explained below. Refer to a corresponding error message from an error code for its explanation and solution.
If errors are generated during communication, refer to Communication Error Log as well.
0NNN-NNNN | : Errors in Communication |
---|---|
1NNN-NNNN | : Errors in POP3 |
2NNN-NNNN to 3NNN-NNNN | : Errors in IMAP4 |
4NNN-NNNN | : Errors in SMTP |
5NNN-NNNN | : Errors in SSL |
8NNN-NNNN | : Other Errors in Communication |
("N" in error codes would be a numeric character.)
Error Code | Message | Solution |
---|---|---|
0x11NN | Error: "Error Message"(0x11NN) | Network connection failed. Messages of 0x11NN ("N" is some numeric character.) from Service Connection Progress would be displayed when Connection Preferences of Palm OS handhelds are not correctly configured. Check the configuration again as well as your communication environment (This message is not displayed by PaPi-Mail.) |
0x12NN | Error: "Error Message"(0x12NN) | Network connection failed. Messages of 0x12NN ("N" is some numeric character.) from Service Connection Progress would be displayed when Network Preferences of Palm OS handhelds are not correctly configured. Check the configuration again. (This message is not displayed by PaPi-Mail.) |
Communication Errors
Error Code | Message | Solution |
---|---|---|
(Errors in Communication) | ||
0011-1212 | Timed out while getting Server's IP Address. | Make sure Server Name in [Server Setup...] and DNS setting in Network Preferences are set correctly. Increase TCP/IP Timeout setting in [General Setup...]. 60 Sec is recommended. |
0011-123E | Getting Server's IP Address failed. Check the Server Name. |
|
0011-NNNN | Getting Server's IP Address failed. | |
0013-1212 | Timed out while accessing to a Server. | Make sure Server Name in [Server Setup...] of PaPi-Mail and DNS setting in Network Preferences are set correctly. If a problem still remains with both set correctly, try again after a while. Increase TCP/IP Timeout setting in [General Setup...]. 60 Sec is recommended. |
0013-1214 | Disconnected by Server. | |
0013-NNNN | Accessing to a Server failed. | |
0NNN-1212 | Timed out while communicating. | Try again after a while. Increase TCP/IP Timeout setting in [General Setup...]. 60 Sec is recommended. |
(Errors in POP3) | ||
1012-0001 | Either User Name or Password is not correct. | Make sure User Name and Password for POP3 server are correctly set. |
1013-0001 | APOP User Authentication failed. | Make sure User Name and Password for POP3 server are correctly set. Make sure POP3 server requires APOP for its access. |
1025-0001 | Getting Size information failed. | It failed to get size information of a message. If this error is generated by tapping the Exec button, information of mail list may be inconsistent with the Server's. Re-create a list by tapping the List button. |
1081-0001 | The information of the list is inconsistent with the Server's. Re-create a list by tapping [List]. | Re-create a list by tapping the List button. |
(Errors in IMAP4) | ||
2011-0001 | Login failed. | Make sure User Name and Password for IMAP4 server are correctly set. |
2051-0001 | Copying messages failed. | Make sure name of Mailbox Copy operation specified to is correct. Make sure Rootbox of IMAP4 server in [Details...] is set correctly. |
2061-0001 | Selecting a mailbox failed. | Make sure name of specified Mailbox in IMAP4 server is correct. Make sure Rootbox of IMAP4 server in [Details...] is set correctly. |
2082-0001 | The information of the list is inconsistent with the Server's. Re-create a list by tapping [List]. | Re-create a list by tapping the List button. |
3011-0001 | Login failed. | Make sure User Name and Password for IMAP4 server are set correctly. |
3051-0001 | Copying messages failed. | Make sure Mailbox name specified in Copy operation is correct. Make sure Rootbox of IMAP4 server in [Details...] is set correctly. |
3061-0001 | Selecting a mailbox failed. | Make sure specified Mailbox name in IMAP4 server is correct. Make sure Rootbox of IMAP4 server in [Details...] is set correctly. |
3082-0001 | The information of the list is inconsistent with the Server's. Re-create a list by tapping the List button. | Re-create a list by tapping the List button. |
(Errors in SMTP) | ||
4011-0001 | The SMTP Authentication of this Server is not supported. | Confirm correct SMTP Authentication method is selected. SMTP Authentications supported by PaPi-Mail are CRAM-MD5, PLAIN, and LOGIN. |
4013-0001 | SMTP Authentication in CRAM-MD5 failed. | Make sure User Name and Password for SMTP Authentication are set correctly. |
4014-0001 | ||
4015-0001 | SMTP Authentication in PLAIN failed. | |
4016-0001 | SMTP Authentication in LOGIN failed. | |
4017-0001 | ||
4018-0001 | ||
4021-0001 | Identifying sender's address failed. | Make sure Mail Address defined in [Server Setup...] is valid. |
4022-0001 | Identifying recipient's address failed. | Confirm addresses in To, CC, and BCC fields of outgoing message are valid. |
If a problem still remains. | If SMTP server is ISP's other than that you dial up, accessing mail server may be limited by server's setting. If SMTP server requires POP before SMTP, make sure the checkbox in [Details...] of [Server Setup...] is selected. |
|
(Errors in SSL) | ||
5101-0017 | SSL Error Server authentication failed. Server's certificate is not valid or expired. Communication will remain being secured with encryption. Continue? |
Inquire server administrator about Server's certificate. Confirm the Date of Palm OS handhelds is set correctly. |
5101-0018 | SSL Error Server authentication failed. This Server's certificate cannot be trusted. Communication will remain being secured with encryption. Continue? |
Inquire server administrator about Server's certificate. |
5201-0015 | SSL Error Error generated while communicating. |
It failed to analyze the server's certificate. In some environments, this error could be generated even with proper certificates. In that case, communication over SSL is not available between PaPi-Mail and the server. |
5301-0001 | SSL Error STARTTLS command is not supported. |
Confirm the SSL accessing method supported by server is selected properly in [Details...] of [Server Setup...]. |
(Other Errors in Communication) | ||
8011-0001 to 8024-0001 | Handheld came short of memory. | Clear unnecessary data in Palm OS handheld and increase open memory space. |
Message | Solution |
---|---|
[The System not compatible] Palm OS 3.1 or later required to run this application. |
PaPi-Mail cannot be used with this version of Palm OS. |
[Feature not supported] This feature is not available at this Palm OS handheld. |
Availability of some features depend on type of Palm OS handhelds.
|
[Mail Incoming Server] Mail Incoming Server is not defined. Define it at the Server Setup. |
Define Mail Incoming Server in [Server Setup...] of PaPi-Mail. |
[SMTP Server] SMTP Server is not defined. Define it at the Server Setup. |
Define SMTP Server in [Server Setup...] of PaPi-Mail. |
[No Messages matched] There are no messages matched in the Server. |
None of the messages in the server matched Range or Search specification. When the [List] button contains asterisk, setting of Range or Search is valid. Confirm their settings are appropriate. |
[List] There are some messages not listed for exceeding the limit at one time operation. |
The amount of messages to be listed is too large. You can set Range for listing properly. |
[Send Error] Some messages had not been sent. They were stored in the Outbox folder. |
Refer to the corresponding error code of Errors in SMTP by checking error codes stored in Communication Error Log of PaPi-Mail. |
[Exec Error] Some messages are not executed for not existing in the Server. Re-create a list by tapping the List button. |
Some of the selected operations were not executed since those messages were not in the server. The information of the list is inconsistent with the Server's. Re-create a list by tapping the List button. |